Return policy
At Lemon Nana, we accept returns within 14 days of receiving your order.
Return conditions
To be eligible for a return, the item must:
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to be in the same state as when you received it
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not to have been worn or used
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to be returned with its tags
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be in its original packaging
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must be accompanied by proof of purchase (invoice or confirmation email)
Return procedure
To make a return, you must:
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make a request via your customer area or
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Contact us by email at: lemonanaparis@gmail.com
Returns should be sent to the following address:
Lemon Nana – Returns
187 rue du Faubourg Poissonnière
75009 Paris – France
⚠️ Items returned without prior request will not be accepted.
Return shipping costs
Return shipping costs are the responsibility of thecustomer.
Exchanges
We do not offer direct exchanges.
The fastest way to get another item is:
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to return the item in question
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then place a new order once the return is accepted
Right of withdrawal – European Union
In accordance with European legislation, if your order is delivered within the European Union, you have a legal period of 14 daysfrom the receipt of your order to exercise your right of withdrawal, without having to give any reason.
Conditions under the right of withdrawal
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Items can be tried on just like in a store
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They must be returned in a condition suitable for resale.
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The customer is responsible for any depreciation of the productresulting from handling other than what is necessary to establish the nature, characteristics and proper functioning of the product.
Return shippingcosts under the right of withdrawal are the responsibility of the customer.
Refunds
Once your return has been received and inspected, we will inform you of the acceptance or refusal of the refund.
If the refund is approved:
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It will be made to the original payment method
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within a maximum of 10 working days
Please note that bank processing times may vary.
If more than 15 business dayshave passed since your return was approved, please contact us at lemonanaparis@gmail.com.
Contact
For any questions regarding our return and refund policy, you can contact us at the following address:
📧 lemonanaparis@gmail.com